Support

Updated August 2026

Need help with the OPTIMUS app or your subscription? We're here.

Contact us

Email us and we'll reply within 1–2 business days.

Manage or cancel your subscription

OPTIMUS Pro ($99/month) is billed through your Apple ID. To manage or cancel it:

  1. Open Settings on your iPhone.
  2. Tap your name at the top, then Subscriptions.
  3. Tap OPTIMUS Pro and choose Cancel Subscription.

Your access stays active until the end of the period you already paid for. Apple handles all refunds — request one at reportaproblem.apple.com.

Restore your subscription

New phone or reinstalled the app? Open OPTIMUS and tap Restore purchase. Make sure you're signed in with the same Apple ID you subscribed with.

Delete your account

You can delete your account and its data at any time from inside the app: go to Settings → Delete account. This removes your account from our system. Deleting the account does not cancel Apple billing — cancel the subscription separately using the steps above.

Common questions

  • My trades aren't firing. Check that the alert secret in your bot matches the one in your TradingView alert exactly, and that your webhook URL is correct. The in-app Setup Guide walks through each step.
  • Where are my Bot ID and alert secret? Open the app → My credentials. They're generated once your subscription is active.
  • Does OPTIMUS see my broker password? No. Your broker keys stay on the software you run yourself — OPTIMUS never receives them.

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